TRSL is here to help! Our office hours are 8 a.m. to 4:30 p.m., Monday through Friday. Click here to view office and holiday hours.

PHONE COUNSELING

If you have reviewed your account information in Member Access and/or used TRSL’s online resources and are unable to get all of your questions answered, we strongly encourage you to call TRSL’s main number to conduct a phone counseling session. By phone, analysts can answer general questions including retirement eligibility and options, applying for retirement, estimate requests, and much more. For most situations, visiting the office or making a virtual appointment is not necessary.

TRSL has analysts available from 8:00 a.m. to 4:30 p.m., Monday through Friday, to assist with your needs quickly without having to make an appointment.

• Local phone: 225-925-6446
• Toll free (outside the Baton Rouge area): 1-877-ASK-TRSL (877-275-8775)
• Deaf & hard of hearing members can contact TRSL via the La. Relay Service:
  • TDD/TDY users: 1-800-846-5277
  • Voice users: 1-800-947-5277
• Public records requests: 225-925-7798  

COUNSELING BY APPOINTMENT (Virtual or in-person)

If you would like to make a virtual or in-person appointment, please see the following information:  

• Appointments for virtual and office counseling are full through March. We are currently booking appointments for April 2025. To schedule a virtual or office counseling appointment,  submit an online request or call us. 
• IMPORTANT: Members who visit the TRSL office without an appointment may experience longer wait times to speak with a counselor. While we will strive to provide counseling to all visitors, there is no guarantee that a counselor will be available to meet with members without an appointment.

• General inquiries: ASK TRSL
• Appointment request form
• Technical assistance: helpdesk@trsl.org

MAILING Address:
P.O. Box 94123
Baton Rouge, LA 70804

STREET Address: (use for certified mail) 
8401 United Plaza Blvd, 3rd Floor
Baton Rouge LA 70809-7017
Directions to TRSL