PLEASE NOTE: You may experience longer wait times when you visit the TRSL office without an appointment. Most questions can be answered via phone or email without visiting the office. And, remember, you’re always first in line with Member Access.

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​​​​​​​Contact Us

TRSL is here to help! Our office hours are 8 a.m. to 4:30 p.m., Monday through Friday. Click here to view office and holiday hours.

PHONE COUNSELING

If you have reviewed your account information in Member Access and/or used TRSL’s online resources and are unable to get all of your questions answered, we strongly encourage you to call TRSL’s main number to conduct a phone counseling session. By phone, analysts can answer general questions including retirement eligibility and options, applying for retirement, estimate requests, and much more. ​​​​​​​For most situations, visiting the office or making a virtual appointment is not necessary.

TRSL has analysts available from 8:00 a.m. to 4:30 p.m., Monday through Friday, to assist with your needs quickly without having to make an appointment.

• Local phone: 225-925-6446
• Toll free (outside the Baton Rouge area): 1-877-ASK-TRSL (877-275-8775)
• Deaf & hard of hearing members can contact TRSL via the La. Relay Service:
  • TDD/TDY users: 1-800-846-5277
  • Voice users: 1-800-947-5277
• Public records requests: 225-925-7798 (for members of the news media)

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COUNSELING BY APPOINTMENT (Virtual or in-person)

If you would like to make a virtual or in-person appointment, please see the following information:  

• Appointments for virtual and office counseling are full through January. We are currently booking appointments for February 2025. To schedule a virtual or office counseling appointment email or call us. 
• IMPORTANT: Members who visit the TRSL office without an appointment may experience longer wait times to speak with a counselor. While we will strive to provide counseling to all visitors, there is no guarantee that a counselor will be available to meet with members without an appointment.

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EMAIL

• General inquiries: ASK TRSL
• Appointment request form
• Technical assistance: helpdesk@trsl.org

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MAILING Address:
P.O. Box 94123
Baton Rouge, LA 70804

STREET Address: (use for certified mail) 
8401 United Plaza Blvd, 3rd Floor
Baton Rouge LA 70809-7017
Directions to TRSL

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FAX (to submit forms and general correspondence):
225-925-4779

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Executive staff

To call a staff member directly, dial the main number or toll-free number above, and use the extension below. To email any of the staff listed below, simply click the appropriate name.

Katherine Whitney	Director	925-6454
Douglas Swenson	Deputy Director	925-6530
Jeff LaCour	Assistant Director of Operations	925-6530
Lisa Honoré, Ph.D.	Executive Liaison Officer	925-6109
Philip Griffith	Chief Investment Officer	925-6467
Kenneth L. "Trey" Roche, III	Executive Counsel	925-1829
Shameeka Kaufman	Board Secretary	925-6454
Stephanie Stout	Executive Assistant	925-6530

Executive staff fax number: 225-925-3944

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Administrative staff